TourFlow Privacy Policy
Last Updated: August 2026 | Effective upon use of the Platform
TourFlow, LLC ("TourFlow," "we," "us," "our") operates jointourflow.us, tourflow.us, and the TourFlow platform (the "Platform"). This Policy explains what data we collect, how we use it, who we share it with, and what rights you have. By using the Platform, you agree to these practices.
1. Who This Policy Covers
This Policy applies to everyone who interacts with the Platform:
• Fan Uploaders who submit content by QR code or direct link;
• Artist Users and Management or Label Users who access the dashboard; and
• Visitors who browse without uploading content or creating an account.
2. Data We Collect
2a. Data you provide
• Contact information: phone number and email address, if entered during the fan upload flow or account registration.
• Account credentials: name, email, and password for artist and management accounts.
• Content: photos, videos, audio recordings, and other files you upload, including embedded metadata such as GPS location, timestamps, and device information.
2b. Data we collect automatically
When you access the Platform we collect your IP address; device type, operating system, and browser version; referring URLs and pages visited within the Platform; and event-level data such as which artist, tour, or show triggered your session.
2c. Data we do not collect
We do not collect payment card information directly. See Section 11 for our age requirements and how we handle data from minors.
3. How We Use Your Data
We use the data we collect to:
• operate and improve the Platform and its features;
• route uploaded content to the correct artist and management dashboard;
• send marketing communications by email or SMS where you have consented;
• build and maintain fan contact lists on behalf of artists, as described in Section 4;
• run analytics to understand how the Platform is used;
• enforce our Terms and our legal rights;
• comply with applicable law and respond to lawful government requests; and
• support fundraising, investor due diligence, and internal business operations, using aggregated or anonymized data where possible.
4. How We Share Your Data
4a. With artists and their teams
Content you upload and any contact information you provide is shared with the artist associated with the event you uploaded for. That artist and their management team may use your contact information for their own marketing, subject to applicable law. TourFlow is not responsible for how artists handle data once it has been shared with them.
4b. With service providers
We work with vendors who help us operate the Platform, including cloud storage and hosting providers, analytics platforms, and communication infrastructure providers. They access data only as needed to provide their services and are contractually bound to protect it.
4c. With successors
If TourFlow is acquired or merged, or undergoes a change of control, your data may transfer to the successor entity. We will notify users through the Platform or by email in advance where practicable.
4d. For legal compliance
We may disclose data when required by law, court order, or valid government request, or when we believe disclosure is necessary to protect the rights, safety, or property of TourFlow, our users, or the public.
4e. What we do not do
We do not sell your personal data. We do not share your data with advertisers for ad targeting.
5. SMS and Email Communications
If you provide a phone number, you expressly consent to receive automated marketing text messages from TourFlow and from the associated artist. Standard message and data rates may apply. This consent is not a condition of uploading content or receiving any service.
To stop TourFlow texts, reply STOP to any message. To stop TourFlow emails, use the unsubscribe link in any email. Opting out of TourFlow communications does not opt you out of communications sent directly by the artist, and the reverse is also true.
TourFlow complies with the Telephone Consumer Protection Act and the CAN-SPAM Act. Artists who receive fan contact data through TourFlow are independently responsible for their own compliance with communications law.
6. Data Retention
We retain personal data for as long as needed to fulfill the purposes in this Policy, maintain active artist accounts, comply with legal obligations, and resolve disputes.
Fan contact data is retained for as long as the associated artist account stays active, unless you opt out earlier. Uploaded content is retained indefinitely unless you submit a valid deletion request under Section 8, and remains subject to the license rights granted in our Terms of Service, which survive deletion requests.
7. Data Security
TourFlow uses commercially reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, and destruction, including encrypted data transmission, access controls on internal systems, and secure cloud infrastructure.
No system is completely secure. TourFlow is not liable for unauthorized access resulting from circumstances beyond our reasonable control. If we become aware of a breach affecting your personal information, we will notify affected users as applicable law requires.
8. Your Rights
Depending on where you live, you may have the right to:
• Access: request a copy of the personal data we hold about you;
• Correction: ask us to correct inaccurate or incomplete data;
• Deletion: ask us to delete your personal data, subject to our legal obligations and the license rights already granted under our Terms of Service;
• Objection: object to processing of your data for marketing; and
• Portability: request a machine-readable copy of your data where technically feasible.
To exercise any of these, contact legal@tourflow.net. We respond within 30 days. We may need to verify your identity first.
A note on uploaded content
Uploaded content is licensed to TourFlow and to artists on an irrevocable basis at the moment of upload. A deletion request removes the content from our active systems. It does not revoke rights already granted to artists who downloaded or used that content before deletion.
9. Cookies and Tracking
The Platform uses cookies and similar technologies to keep logged-in users signed in, analyze usage and performance, and remember preferences.
You can control cookies through your browser settings. Disabling them may affect Platform functionality. We do not currently respond to browser-level Do Not Track signals.
10. Third-Party Links
The Platform may link to third-party websites or services. This Policy does not apply to them. Review their privacy policies before using them.
11. Age Requirements
Uploading content
You must be at least 13 to upload content to the Platform. We do not knowingly collect personal data from anyone under 13. If we learn that someone under 13 has submitted data, we will delete it promptly.
Accounts
You must be at least 18 to create or hold a TourFlow account, including artist, management, and label accounts.
Content showing minors
If you upload content showing an identifiable person under 18, you must be that person's parent or legal guardian. See Section 3c of our Terms of Service.
If you believe someone under 13 has submitted data through the Platform, contact legal@tourflow.net.
12. Changes to This Policy
We may update this Policy at any time. We will post the revised Policy with an updated "Last Updated" date. Continued use after an update is acceptance of the revised Policy. If changes are material, we will make reasonable efforts to notify users by email or a notice on the Platform.
13. Contact
For privacy questions, data requests, or concerns:
TourFlow, LLC
legal@tourflow.net
jointourflow.us
©2026 TourFlow, LLC | All Rights Reserved
Dedicated to Dorian Zev Kweller & Caleb Petersen